Moving Day

Where to start. Something that could have been so easy, was so awful.

On Monday May 25th we started packing. Things were going great.
On Tuesday, Diana came down and  packed our entire kitchen in about 2 hours. She was like an amazing furious tornado. Nobody got in her way and she let no survivors. Seriously though, I have never seen any one pack so quickly and efficiently in my life! She was a major life saver!!
Wednesday-Friday we just packed like crazy. By Friday afternoon we were done and ready for the movers to come on Saturday.

Kelsey entertainment while we packed

 This is what our house looked like Friday afternoon when we got "the call"

What is "the call?" It was the call that lead to us being homeless, the call that lead to Ethan renting a UHaul, the call that lead to us having to sell our washer and dryer and throw away a bunch of stuff because it didn't fit in the UHaul, the call that ended our relationship with West Coast Movers. It was the call from the trucker that asked if we would be okay if instead of coming on Friday afternoon, we would be okay with him not coming until Sunday afternoon, but probably Monday afternoon.

Drama, drama, drama. I know I am making it sound dramatic, because IT WAS!!! It was a giant nightmare. Here's what happened:
(This is the actual review that I left on their website that got deleted by them :) I must have done something right. My purpose in life now is to take down this company!)

{West Coast Movers have been the worst company my husband and I have ever dealt with.

We called a month ago and arranged for a truck to come pick us up on a Friday at 10 am. We were told that it would take 3-5 business days for our belongings to arrive to our new location.

On Thursday, 1 day before we were supposed to move, customer service called and asked if they could come at 6 pm instead of 10am. We were fine with that.

Then on Friday at noon, after we had already packed and cleaned our entire house, they called and said that they may not come until Sunday afternoon and that it would be closer to 6 days for our belongings to arrive. The driver was shocked when we said that that was going to be a huge inconvenience. "Why" he asked

1) We had to now get a hotel for 2-3 nights

2) We had to move all of our belongings out of our apartment because new tenants were scheduled to move into our apartment

3) We needed to be in a new state to start a job and by not picking us up when we originally scheduled, we would now be late for our start date

4) We were told 3-5 business days and now they were saying closer to 6 days

These were just the start of our problems.

We called costumer service at noon but were told the manager was out to lunch. After 3 hours of waiting for her to return from her "lunch break," we finally talked to someone at 3:30 pm on Friday afternoon. We were told that the only thing she could do to help us was to take $100 off the final cost of everything for inconvenience. We said that this inconvenience would cost our family more than $100 and she simply said sorry.

After talking with her for 20 minutes, the manager said that she could get a truck there by Monday (after we were already told Sunday) and that once it was there it would take 7-10 days to drive down to our new location. Not only did she ignore how put out our family was, she also changed the date of pick up and arrival. This is when we knew we were dealing with a dishonest company.

We continued to talk with her and tried to get some straight forward answers and she continued to change her story. She said that she, the manager, needed to check with accounting to see how it would hurt the company to help us.

And here is how our story ended.

I asked, "Please give me an honest answer. Are you going to give us any money back for putting us out in every way imaginable ?"

The manager replied with this

"Its 50/50 whether we give you any extra assistance at all. It all depends on how Accounting is feeling Monday morning."

Our family was stranded with our belongings in boxes, new tenants were moving into our apartment, we didn't know if a truck was coming,w didn't know when our stuff was going to arrive, completely stressed, and everyone in company kept passing the buck when it came to helping us. Complete disaster!

Anyone considering West Coast Movers should seriously look into the dozens of other moving companies available.}

I tried very hard to sound professional but mad. It was a very terrible weekend.
Cut the drama and lets get back to the facts. Everything worked out just fine. The tenants were able to rearrange their dates and move in the next Saturday due to a death in the family, Moons was able to be flexible on our checkout times which allowed us to keep our stuff in our apartment while we were hosted by the Wings for the weekend, Ethan was able to hire some excellent help that came Monday morning, and we were able to get a UHaul that fit most of our stuff (we did have to sell our washer and dryer and lost some money but it sold in less than 15 minutes!!) We really were being blessed left and right.

After further investigation of West Coast Movers we found people pretty much hated them. They charged you to get your stuff off the truck, kept it for longer than a week, gave no arrival time, broke stuff, etc. Apparently they are an awful company.  After the dust settled, we know that we really were being watched over by NOT using them. We would have paid more than double and really don't know when we actually would have gotten our stuff. There were silver linings all over the place too.
We got a few more days with the Wings.  got to see the Nellys one last time, got a few more delicious meals, and really got to relax after a busy weekend and before a crazy week of more moving and packing.

On Saturday we took advantage of our new found free time and went swimming because it was a hot day (I would kill for 87 right now ps!!) and on Sunday we spent the evening with Rich and Shara playing games. It was  great weekend.

  Monday brought new challenges because all of a sudden we were loading a truck when we thought we'd be driving. We drove back down to Provo Monday morning, picked up a UHaul and then started loading it with the help of movers.  All in all, the truck was loaded quickly and efficiently and even though it was too small and we had to throw away or sell a bunch of stuff, we were able to get things loaded and Ethan on the road by 1pm.
Once Ethan left, I stayed for about two hours with the girls cleaning and checking out. Not gonna lie, it was brutal. The girls were hot and tired, but they did the best that little people could do. I only had to carry both of them a few times. We were all just getting by. After everything was done with Moons, we drove to Sonic (the girls were asleep by University) and then I enjoyed a peaceful drive to Bountiful only to pack the car for the next day of travel. I can't believe all that happened!!

And because I don't know where less to put this I am adding this here. Hannah graciously offered to drive down with me and the girls on Tuesday June 2nd. I will never be able to repay her enough. That was maybe the biggest service of this move. She was incredibly helpful. She made it possible to run to the bathroom without having to bring everyone, get gas quickly, get food quickly, and everything else quickly. She brought HP 2 on disc and we had a blast listening to that. She also spent most of the trip just sitting in the back keeping Madi entertained. If Madison knew she wasn't alone, she would stop crying allowing us to drive further and fast. I love you Hannah for coming with us. You save our lives!!! Thank you so much!!